Customer support

Whatever problem you have, our support center is here to help you. Your question will be dealt with fast and in detail. Support is available in working hours from Monday through Friday excluding public holidays. The staff of our support center is optimally trained to assist you in solving your problems.

The following technical support types are available for Kvarta customers:

  • Standard support includes the provision of critical case handling.Issues considered as non-critical are answered within three working days.
  • Service Level Agreement is designed to ensure that critical issues are resolved within the specified time and execution of predetermined action plans is in effect.

An overview of our support features can be viewed on the following table.

FeatureStandard SupportService Level Agreement
24/7 Support accept accept
Unlimited support cases accept accept
Support with guaranteed reaction timesThree working daysOne working day
Software downloads and firmware updates accept accept
Fixes accept accept
Patches and software upgrades accept accept
Error analysis and system updates via remote access accept accept
Phone support accept accept
Plannable expenses accept accept
Minimized costs for short-term replacement parts procurement accept accept

You need customized solution? Our experts can create a tailor-made solution that meets your needs. You can combine our services according to your technical and financial requirements.
Our technical support staff are available to respond to your questions on support@kvarta.net