Whatever problem you have, our support center is here to help you. Your question will be dealt with fast and in detail. Support is available in working hours from Monday through Friday excluding public holidays. The staff of our support center is optimally trained to assist you in solving your problems.
The following technical support types are available for Kvarta customers:
- Standard support includes the provision of critical case handling.Issues considered as non-critical are answered within three working days.
- Service Level Agreement is designed to ensure that critical issues are resolved within the specified time and execution of predetermined action plans is in effect.
An overview of our support features can be viewed on the following table.
|Feature||Standard Support||Service Level Agreement|
|Unlimited support cases|
|Support with guaranteed reaction times||Three working days||One working day|
|Software downloads and firmware updates|
|Patches and software upgrades|
|Error analysis and system updates via remote access|
|Minimized costs for short-term replacement parts procurement|
You need customized solution? Our experts can create a tailor-made solution that meets your needs. You can combine our services according to your technical and financial requirements.
Our technical support staff are available to respond to your questions on firstname.lastname@example.org