Customer support

Whatever problem you have, our support center is here to help you. Your question will be dealt with fast and in detail. Support is available in working hours from Monday through Friday excluding public holidays. We always strive to assist you in solving your problems.

The following technical support types are available for Kvarta customers:

  • Basic Support Plan includes the provision of critical case handling.
  • Service Level Agreement is designed to ensure that critical issues are resolved within the specified time and execution of predetermined action plans is in effect.

An overview of our support features can be viewed on the following table.

Feature Basic Support Plan Service Level Agreement
Unlimited support cases accept accept
Support with guaranteed reaction times Three working days One working day
Software downloads and firmware updates accept accept
Fixes accept accept
Patches and software upgrades accept accept
Error analysis and system updates via remote access accept accept
Phone support accept accept
Plannable expenses accept accept

You need customized solution? Our experts can create a tailor-made solution that meets your needs. You can combine our services according to your technical and financial requirements.
Regarding pricing, please contact us at info at