Support & Updates
All newly purchased devices receive 2 years support & software updates included with the device/software free of charge.
After the expiration of that period in order to update your device/software with the latest version you would need support & updates subscription.
| Support & Updates subscription renewal fee (per device/software) | Period |
| 20% | 1 Year Support & Updates License |
| 25% | 2 Year Support & Updates License |
| 30% (+10% for each additional year) | 3+ Year Support & Updates License |
NOTE: The support & updates fees are calculated on the base of current list price of the product on our website. Any software/hardware options should also be added to the SLA fee calculation.
An overview of the support features can be viewed on the following table.
| Feature | Expired Support & Updates Subscription | Valid Support & Updates Subscription |
| Software downloads and firmware updates |  |
 |
| Support with guaranteed reaction times | |
Three working days |
| Unlimited support cases | |
|
| Fixes | |
|
| Patches and software upgrades | |
|
| Error analysis and system updates via remote access | |
|
| Email support | |
|
| Phone support | |
|
Whatever problem you have, we are here to help you. Your question will be dealt with fast and in detail.
Support is available in working hours from Monday through Friday excluding public holidays. We always strive to assist you in solving your problems.
If you need to renew your expired support & updates subscription , please contact us at info at kvarta.net.
