Support & Updates

All newly purchased devices receive 2 years support & software updates included with the device/software free of charge.

After the expiration of that period in order to update your device/software with the latest version you would need support & updates subscription

Support & Updates subscription renewal fee (per device/software) Period
20% 1 Year Support & Updates License
25% 2 Year Support & Updates License
30% (+10% for each additional year) 3+ Year Support & Updates License

NOTE: The support & updates fees are calculated on the base of current list price of the product on our website. Any software/hardware options should also be added to the SLA fee calculation.


An overview of the support features can be viewed on the following table.

Feature Expired Support & Updates Subscription Valid Support & Updates Subscription
Software downloads and firmware updates accept accept
Support with guaranteed reaction times accept Three working days
Unlimited support cases accept accept
Fixes accept accept
Patches and software upgrades accept accept
Error analysis and system updates via remote access accept accept
Email support accept accept
Phone support accept accept

Whatever problem you have, we are here to help you. Your question will be dealt with fast and in detail.
Support is available in working hours from Monday through Friday excluding public holidays. We always strive to assist you in solving your problems.
If you need to renew your expired support & updates subscription , please contact us at info at