FAQ
Q: How can I get technical support help?
A: Send us e-mail to support at kvarta.net. Our technical support staff will try to answer in a timely manner, but please note that it may take between 1 and 3 days.
Q: Can I have official quotation for ...?
A: Yes, please enter your order at http://www.kvarta.net and you will receive an official quotation.
Q: How to Order?
А: You can order directly from our website online http://www.kvarta.net . Below you can also see a list of our distributors if you prefer to order locally.
Q: Can I cancel a order?
A: Yes, if your order is not shipped yet, you can cancel it for a full refund. Note that this may not always be possible, for example if you send your message outside our working hours, or if your order is already shipped before your message is read.
Q: Can I add/remove items to my order?
A: Yes, you can do this if your order is not shipped. You have to send an e-mail to support at kvarta.net with your order reference number and what you want to change, we will update your order and you will receive the new order confirmation with your changes.
Q: Can I come and collect my order?
A: Yes, please when you finish at your checkout page select "Local pickup", then when your payment is cleared you will get a notification e-mail that you can come to our office and collect your order. Please do not come without an invitation and before you clear your order payment.
Q: When will my order be shipped?
A: We ship in 5 working days. Although 90% of the orders which are paid before 10:00 AM local Bulgarian time are shipped the same day and the orders which are paid after 10:00 AM local Bulgarian time are usually shipped the next working day. Sometimes there are many orders to handle so we set the 5 working days as standard. If you have placed your order more than 2-3 working days ago and have not received an e-mail notification for the shipment, chances are that the notification e-mail is held in your SPAM filter or one or more of the items in your order are accidentally out of stock. From time to time we may accidentally run into temporary out of stock for a product, but usually we re-fill our stock in 2-3 days so this may cause additional delay, but again these are very rare situations.
Q: My order has been shipped but has not arrived - what has happened to it?
A: First we need to look at how you chose to have your order sent. Was it a traceable form of shipping? If it was a traceable form of shipping, please look for the tracking number inside your shipping invoice. Once you have this number you can find the information about your package from the tracking section of the courier website. If you did not choose a traceable form of shipping, please ask your work colleagues or neighbors whether your package has been delivered to them by mistake. Quite often, this is what has happened. Regretfully, if your package is still missing, we cannot be held responsible if it is not insured.
