Support
Support & Updates
Included 2-year cover for new devices, renewal pricing, and what a valid Support & Updates subscription includes.
All newly purchased devices include 2 years of support & software updates free of charge.
After that period, renew with a Support & Updates subscription to keep getting the latest firmware and help from our team.
Renewal pricing
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1 year license Support & Updates subscription renewal fee per device/software
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2 year license Support & Updates subscription renewal fee per device/software
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3+ year license 30% for 3 years, then +10% for each additional year
Note: Fees are based on the current list price on our website. Software/hardware options are included in the SLA fee calculation.
What you get
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Software downloads and firmware updates
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Support with guaranteed reaction times
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Unlimited support cases
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Fixes
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Patches and software upgrades
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Error analysis and system updates via remote access
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Email support
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Phone support
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Whatever problem you have, we are here to help. Support is available in working hours Monday through Friday, excluding public holidays.
To renew an expired Support & Updates subscription, contact us at [email protected].
Need something else?
Ask an engineer or browse the shop for devices and manuals.